Privacy Policy

What we collect

We collect only the information needed to deliver our services accurately and lawfully. This includes:

• Name, email address, and phone number when you contact or engage us
• Financial documents — bank statements, balance sheets, P&L, invoices — shared for tax or audit work
• Statutory identifiers: PAN, Aadhaar, GST registration number, CIN, DIN, as required by applicable law
• Business details including turnover, nature of business, and applicable tax regime
• Communications you send us via email, WhatsApp, or any other channel
• Basic, non-identifiable usage data when you visit our website (page views, browser type)

We do not collect sensitive personal information beyond what is strictly required for statutory compliance or the specific service you have engaged us for.

How we use your information

Information you share with us is used only for the purposes for which it was collected:

• To provide accounting, bookkeeping, tax, and compliance services under your engagement
• To file income tax returns, GST returns, MCA filings, and other statutory submissions on your behalf
• To represent you before the Income Tax Department, GST authorities, or ROC when required
• To send compliance reminders, deadline alerts, and service-related updates
• To prepare financial statements, audit reports, and advisory documents you have requested
• To fulfil our obligations under the Income Tax Act, GST Act, Companies Act, and other applicable Indian laws

We will not use your data for any marketing, advertising, or research purpose without your explicit consent.

Sharing and disclosure

Your information is never sold, rented, or traded. We disclose it only in the following strictly limited circumstances:

• Statutory portals — Income Tax portal, GST portal, MCA21, TRACES, and other government platforms as part of the filing process
• Legal obligations — if we receive a court order, notice, or lawful directive requiring disclosure under Indian law
• Internal team members — only the CA and support staff assigned to your file have access to your data, under strict confidentiality obligations
• Professional software — tools such as Tally, Zoho Books, or cloud storage used to deliver the service, all governed by confidentiality agreements

How we protect your data

We apply professional-grade safeguards appropriate to the sensitivity of financial and identity data:

• Encrypted file transfer and storage for all client documents
• Access restricted to the CA and authorised team member handling your case
• Password-protected client folders; physical documents stored in locked cabinets
• Secure disposal of physical documents after the retention period
• No client data shared over personal or unverified communication channels

While no system is entirely risk-free, we take every reasonable precaution to keep your information safe. If we become aware of any security incident involving your data, we will notify you promptly.

Data retention

We retain records in line with legal requirements and professional standards:

Once the applicable retention period lapses, data is securely deleted or anonymised.

Your rights

As a client or visitor, you have the following rights over your personal information:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — ask us to correct inaccurate or outdated information
• Right to deletion — request removal of non-legally-required data at any time
• Right to withdraw consent — opt out of service reminders or marketing messages at any time
• Right to portability — receive your data in a structured, commonly used format if requested

To exercise any of these rights, email us at info@hooreks.com with the subject line "Data Request". We will respond within 15 business days.

Cookies & website tracking

Our website uses only essential cookies required for basic functionality. We do not use advertising cookies, behavioural tracking scripts, retargeting pixels, or third-party analytics platforms that profile your browsing across other websites.

You may disable cookies via your browser settings at any time. This will not affect your ability to use our core website content, though some functional elements may behave differently.

Third-party links

Our website may contain links to government portals (Income Tax, GST, MCA) or professional resources. These external sites have their own privacy policies and we are not responsible for their data practices. We encourage you to review their policies before submitting any information.

Children's privacy

Our services are directed at businesses and adult individuals. We do not knowingly collect information from anyone under the age of 18. If you believe a minor's information has been submitted to us inadvertently, please contact us and we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, the "Last updated" date at the top of this page will change. For material changes, we will notify active clients directly. Continued use of our services after an update constitutes acceptance of the revised policy.